Breakdowns and Guarantees

La Loja do Tinteiro describes on this page the terms and conditions of use and precontractual information relating to contracts celebrated remotely on this website (lojadotinteiro.pt), in accordance with article 4 of Decree-Law nº 24/2014 of 14 of fever.

La Loja do Tinteiro reserves the right to freely modify precontractual information to adapt it to applicable legislation, without the need for prior notice.

Refunds, Guarantees and Return Policy

Averías

Checking the State of Merchandise At the time of delivery of the order, the customer must check the condition of the packaging and product.

Guarantees

The products sold by A Loja do Tinteiro are covered by the legal guarantee of conformity, of compliance with the provision in the Consumer Protection Law (Law nº 24/96, of 31 July, with the current wording given by the Decree- Law nº 84/2021, of October 18) and by the Consumption Bienes Law (Decree-Law nº 67/2003, of April 8, with the current wording given by Decree-Law nº 84/2021, of 18 October).

Cubique Solutions Unipessoal Lda, hereinafter referred to as Loja do Tinteiro, headquartered at Rua da Calmeira, 260 A, Andrinos-2410-005, Leiria (Portugal), with tax number 506 102 866, responsible for this website (lojadotinteiro.pt), describes on this page the terms and conditions of use and pre-contractual information relating to contracts concluded remotely on this website (lojadotinteiro.pt), as referred to in article 4 of Decree-Law no. 24/2014 of 14 February. Loja do Tinteiro reserves the right to freely modify pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice. Website Terms of Use Both browsing this website and purchasing any product or service made available by it presupposes acceptance of this information and the General Conditions of Use contained on this page. The user undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities that are contrary to the law, morality and good customs or the rights and interests of third parties. This website may have links to other websites, which may contain useful information or tools for our users, however these General Conditions will not apply to these third-party websites. As such, the user must inform themselves about the Terms and Conditions of Use of the website to which they were redirected. Loja do Tinteiro reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of this website, its services and the General Conditions of Use, except for contracts already concluded and in execution. These changes are intended to continuously improve this website and the services offered to the user, who may terminate the contract if he or she does not agree with the changes made. The content and information created for presentation on this website is the property of Loja do Tinteiro, therefore its use, reproduction, copying or dissemination by other means of logos, texts, images and videos on the website are subject to its prior authorization. Loja do Tinteiro takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers and photographs that illustrate the products sold. As such, the images of the products shown on the website are merely illustrative. Loja do Tinteiro recommends that the customer consult the detailed description of the product in order to obtain complete information about its characteristics, or that they contact Customer Support. Considering that used products are also sold, there may be differences between the image and the product itself, due to its use and history, which is unique to each piece of equipment. Every effort is made to ensure that the information presented here is free from typographical and image errors. Whenever these occur, Loja do Tinteiro will correct them as soon as possible. Data Protection Policy Loja do Tinteiro is committed to respecting the privacy of its users, which is why we have structured our website so that it is possible to browse without having to enter personal data. When it is necessary to collect personal data from users to provide our services or when they decide to share their data on their own initiative, this information will be used in accordance with current legislation - General Data Protection Regulation (GDPR). Data shared by users will be subject to computer processing and will be included in Loja do Tinteiro's database. When you choose to provide us with information relating to your personal data (any information through which you can be identified), you can be sure that this information will only be used for the purposes of your relationship as a customer of Loja do Tinteiro. When planning this website, we adopted measures that we consider to be the most appropriate to ensure the accuracy, integrity and confidentiality of users’ personal data, as well as all other rights that you are entitled to. Our records include data that was obtained throughout the contractual relationship you established with us and following the various interactions made with our website. Users must guarantee the veracity, accuracy, authenticity and validity of the personal data they have provided to Loja do Tinteiro. Type of data collected through our website: Full Name; Tax Identification Number; Gender; Date of birth; Telephone Contact; Full Address (shipping and/or billing, if different); E-mail; Company Name. How we use the information we collect: The information collected is intended to respond to requests made by users, namely registration on the website, processing orders (opening a customer file and invoicing for products/services), voluntary subscription to the email marketing service, responding to requests for information, suggestions or complaints, and communicating with customers. Who we share data with: Loja do Tinteiro ensures the confidentiality of the personal data provided and only transmits them to third parties for the sole and exclusive purpose of carrying out the service requested by the user, namely, sending orders to the address provided (carrier); processing guarantees and/or returning products (suppliers); executing contracts for purchased services (operators); and to judicial and tax authorities to comply with legal requirements. Owner and Data Controller: Within the scope and for the purposes of the services and sales we provide to our users, Loja do Tinteiro (Cubique Solutions Unipessoal Lda) is the entity responsible for processing your personal data and ensuring the protection of your privacy, acting in accordance with the legislation in force - General Data Protection Regulation (GDPR). Conservation Period: Loja do Tinteiro will keep the collected data until the data subject requests that it be forgotten. Right to access, change and remove your personal data: At any time, the user has the right to access their personal data and, within the limits of the contract and the GDPR, to change them, oppose their processing, decide on the automated processing of said data, withdraw consent and exercise other rights provided for by law (except when the data is essential for the respective billing by Loja do Tinteiro and for compliance with the legal obligations to which Loja do Tinteiro is subject). If you withdraw your consent, this does not compromise the lawfulness of the processing carried out up to that date. You have the right to be notified, under the terms provided for in the Regulation, in the event of a breach of your personal data, and may file complaints with the authority(ies). Security: Loja do Tinteiro is committed to ensuring the security of the information you share with us. In order to prevent unauthorized access or disclosure, as well as to maintain data accuracy and ensure the correct use of information, we have implemented physical, electronic and managerial procedures to protect the information we collect online. We use encryption when collecting or transferring sensitive data. Contact of the Data Protection Officer: geral@lojadotinteiro.pt Pricing Policy The prices of products and services available on this website are exclusive to purchases made through this website. They are shown in euros and include VAT. In the event of a computer, manual, technical or any other error that causes a notable change not foreseen by Loja do Tinteiro in the retail price, such that it becomes difficult to access or manifestly ridiculous, the purchase order will be considered invalid and cancelled. Loja do Tinteiro reserves the right to change prices at any time. However, Loja do Tinteiro undertakes to apply the rates and prices indicated at the time the purchase order is placed. Payment Methods Loja do Tinteiro offers five payment options: Multibanco Reference: Payments using Multibanco Reference can be made via Homebanking or via the Multibanco ATM Network. At the end of your order, the Multibanco reference will be generated and sent to your email. To make the payment, you must select the "Payments for Services/Purchases" option and enter the entity, reference and corresponding amount that were sent by email. Bank Transfer: If you choose to pay by Bank Transfer, you can check the details to make the transfer when placing your order or in your email. Your order will be sent after payment confirmation, which, depending on the bank, can take up to two business days. Paypal: Paypal payment is a secure method used worldwide. When selecting this payment method, the user will be redirected to the Paypal login page. The purchase amount will be debited from the Paypal account, plus 3% which corresponds to the fees applied by this payment method. Loja do Tinteiro does not save the access data to the Paypal account. Mbway: With Mbway you can pay for your order using your mobile phone number, at no additional cost. You must have the application active on your mobile phone to be able to pay using this method. Payshop: To pay for your order via Payshop, you must go to one of the Payshop agents, indicate the reference you obtained with the order and make the corresponding payment. Shipping and Postage Orders are only processed on business days until 5:00 p.m. After payment confirmation, orders are sent to the address indicated by the customer. Pre-orders, unlike the normal orders mentioned above, will only be processed when the product is available from the brand, for official distribution and for the end customer. Shipping costs are the responsibility of the customer and are added to the total value of the selected products. The customer will be informed of these charges before confirming their order and completing the purchase process, as well as the difference in value depending on the shipping method chosen. Destination, Delivery Time and Value: Destination Delivery Time Weight (Kg) Value (€) Mainland Portugal* up to 2 working days 5 6.93 10 7.56 15 9.35 20 10.71 Portugal-Islands up to 5 working days 5 15.37 10 27.09 Delivery times may change due to stock shortages, festive seasons or other conditions external to Loja do Tinteiro, such as delays by delivery services, as they are a company external to Loja do Tinteiro. For all purchases shipped to mainland Portugal, above €300, shipping costs are free. Breakdowns and Guarantees All products sold by Loja do Tinteiro are not manufactured by the same company. At the time of sale, Loja do Tinteiro passes on the warranty for that/those same product(s) to the user. Equipment under Warranty: Under the terms of Decree-Law No. 67/2003 of 8 April, as amended by Decree-Law No. 84/2008 of 21 May, all products sold in new condition are subject to a 2-year guarantee of conformity, guaranteed by the respective brands. In the case of a defective product, you must notify Loja do Tinteiro, which will be responsible for managing this process. If agreed by Loja do Tinteiro and the customer, all products sold in used condition are guaranteed for 12 months. Consumable products, whose regular use requires their destruction or disposal, due to their specific nature, may, depending on the manufacturer, have a guarantee period of less than 2 years for their proper functioning. Repair Service Warranty: The warranty for the repair service provided by Loja do Tinteiro is 90 days, starting from the date of completion of the service. This limited warranty does not affect the legal rights established in national legislation regarding new components used in the repair. The warranty for repairs does not cover the following conditions: Physical damage (broken/damaged/corroded/warped equipment, etc.); Misuse, damage caused by falls, negligence, fire, water, electrical disturbances, atmospheric disturbances, etc.; Damage caused by transportation carried out by the Customer or third parties on their behalf; Use of options or consumables not appropriate for the equipment in question; During this period, if the equipment has undergone technical intervention, with labor and parts outside the Loja do Tinteiro services; The previous repair was carried out at the customer's request and responsibility. Breakdowns: If the purchased product is defective or faulty, the customer must report the situation to Loja do Tinteiro Customer Support, providing their order number and a description of the malfunction. After receiving the item at Loja do Tinteiro's facilities, it will be sent to the brand's representative and, if there is no non-conformity, the item will be replaced or repaired. In this case, Loja do Tinteiro will deliver the item to the customer using the same means it was delivered for repair. If the technical inspection detects signs of misuse or any problem that may have caused the item to malfunction (e.g. falling, humidity, etc.), the customer will be contacted to indicate whether they would like the equipment to be repaired. In this case, Loja do Tinteiro will provide a free quote. Equipment out of warranty: Even if your equipment is out of the warranty period, Loja do Tinteiro offers a repair service under conditions to be agreed upon, so you should go to one of our stores. If the customer wishes to have an equipment out of warranty repaired, they should contact Loja do Tinteiro's Technical Center indicating the equipment in question and its fault. Loja do Tinteiro will inform the customer of the address to which they must deliver the equipment. If this option is not possible, the customer may send the product by registered mail to the address indicated, for the attention of Loja do Tinteiro's Technical Center. Upon receipt of the customer's equipment, Loja do Tinteiro's technicians will analyze it and verify the fault described by the customer. After this analysis, the customer will be contacted by our team to be informed of the estimate for the repair of the equipment. The repair will only begin after the customer expressly accepts the estimate. Direct Warranty with the Manufacturer: Some brands offer direct customer support/warranty. In these cases, you can contact the brand directly to deal with the equipment warranty. Return Policy When the user purchases a product on this website, they are automatically covered by the Satisfaction Guarantee, where in the first 14 days, after taking physical possession of the goods, they can return or exchange the product, in accordance with Decree-Law No. 24/2014, of February 14. Charges: In cases of free termination of the contract, the return postage costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February. Conditions: Although returns/exchanges are accepted within the first 14 days for distance purchases (as described above), returned goods will only be accepted if they strictly comply with the following conditions: The returned item must be intact and without any signs of damage from use; The item must be returned together with its packaging, manuals and accessories, in immaculate condition; Along with the returned item, the invoice showing the item must be included; In the case of an Apple item or an item specifically ordered at the customer's request, the brand seals cannot be broken; The equipment's Serial Number cannot have been associated with any online account of the product brand. If any of these points are violated, we will not be able to accept the return (and subsequent refund) or exchange. Unless there is a technical defect, there are items that, due to their nature (for reasons of hygiene, safety, risk of data transmission, manufacturer's recommendations, etc.), cannot be accepted for returns/exchanges. Orders placed through the Online Store and for which payment has only been made upon collection at the Physical Store are not covered by the Decree Law mentioned in point 1. Since the customer has access to the product they are purchasing before making the respective payment. Exchanges or Returns: To start the return/exchange process, the customer must: Get in touch via our contact page https://lojadotinteiro.pt/contactos, by email geral@lojadotinteiro.pt or by telephone (+351) 244 028 034 (call to national landline network); Choose the product you wish to return/exchange; Describe the reason; Enter the IBAN, if the payment was made by Bank Transfer, Multibanco, Payshop, Mbway or cash; Enter the Return Type: Warranty or Return/Exchange; Add photos of the condition of the product. After submitting this form, the customer must wait for Loja do Tinteiro to analyze their request. If the request is accepted, the customer must send the product to the address indicated in the instructions received. Upon verification of compliance with the conditions of the previous number, Loja do Tinteiro will process the request and proceed with the exchange or refund of the product as requested. If the product does not meet the conditions, it will be returned to the customer in the same condition in which it was received. Refunds will be made by bank transfer to the IBAN indicated on the return form or by PayPal, if this was the payment method. This procedure does not apply to resellers. Cookies Policy What are cookies?: "Cookies" are small software tags that are stored on access equipment through the browser, retaining only information related to preferences, not including, as such, personal data. What are Cookies for?: Cookies are used to help determine the usefulness, interest and number of uses of websites, allowing for faster and more efficient navigation, eliminating the need to repeatedly enter the same information. What types of cookies are there?: There are two groups of cookies that can be used: Permanent cookies: these are cookies that are stored in the browser on the access devices (PC, mobile and tablet) and are used whenever you revisit the Loja do Tinteiro website. They are generally used to direct browsing to the user's interests, enabling a more personalized service to be provided. Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience. For what purposes do we use cookies?: Strictly necessary cookies: These allow navigation on the website and use of applications, as well as access to secure areas of the website. Without these cookies, the required services cannot be provided. Analytical cookies: These are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website. Functionality cookies: These save user preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it. Third-party cookies: Measure the success of applications and the effectiveness of third-party advertising. They can also be used to personalize a widget with user data. How can you manage cookies?: All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, in particular by selecting the appropriate settings in their browser. The user can configure cookies in the "options" or "preferences" menu of their browser. Please note, however, that by disabling cookies, you may prevent some web services from functioning correctly, partially or totally affecting navigation on the website. Virus Loja do Tinteiro is not responsible for any losses resulting from any computer viruses or any other situations beyond its control that prevent access to and correct functioning of this website, as well as the services made available on it. Online Dispute Resolution Alternative dispute resolution is an option available to all consumers. They can turn to official entities that can help them resolve or provide guidance on any conflict before filing legal proceedings in court. In the event of a consumer dispute, the consumer can turn to the following alternative consumer dispute resolution entity: National Center for Information and Arbitration of Consumer Conflicts Rua D. Afonso Henriques, 1, 4700-030 Braga Telephone: (+351) 253 619 107 E-mail: geral@cniacc.pt Website: https://www.cniacc.pt/pt/ For more information, visit the Consumer Portal at www.consumidor.pt (under article 18 of Law no. 144/2015, of 8 September)

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