Find quick and simple answers to the most common questions about our products, shipping, and payment methods.
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Product Questions
Q: "Are your ink cartridges compatible with all printer brands?"
Yes, we offer a wide range of ink cartridges compatible with the leading printer brands on the market. Please check the product description to ensure compatibility with your printer.
Q: "What is the difference between an original and a compatible ink cartridge or toner?"
Original toners and cartridges are manufactured by the same brand as your printer (such as HP, Kyocera, or Brother). Compatible consumables are manufactured by independent brands under strict quality standards. Both offer optimal performance, but compatible cartridges allow you to save significantly on your printing costs with professional quality.
Q: "How can I know which toner or drum model my printer needs?"
Finding the right consumable is very easy. You can search for the reference code (such as the model or SKU) printed on your current cartridge, or use our advanced search engine by entering your exact printer model. If you have any doubts about the compatibility of drums, fusers, or toners, our support team will help you right away.
Q: "How to choose the right 3D filament for my prints?"
The choice of 3D filament depends on the intended use of your part. PLA is the most popular material, easy to use and perfect for decorative figures or rapid prototypes. If you are looking for greater mechanical and thermal resistance for technical parts, we recommend opting for filaments like ABS or PETG. All our filaments guarantee a precise diameter and tangle-free printing.
Q: "What does the acronym XL mean on ink cartridges and toners?"
The acronym XL (or high capacity) indicates that the cartridge contains a larger amount of ink or toner powder inside, even though the external size of the shell is exactly the same as the standard model. Buying high-capacity consumables is the most recommended option to save money, as the cost per printed page is much lower and they last much longer.
Q: "Do compatible toners and cartridges expire if I keep them stored?"
Laser toners do not expire because the powder does not dry out; as long as they are stored in a dry, cool place and in their original sealed packaging, they can last for many years. On the other hand, liquid ink cartridges do have a recommended shelf life (generally 2 years), as the ink can evaporate or thicken over time if exposed to sudden temperature changes.
Purchase Questions
Q: "What should I do if the model I ordered is not compatible with my printer?"
Don't worry. In our online store, we guarantee a quick and simple return process. If you made a mistake when choosing your product reference, you must notify us of your intention to return it within 14 calendar days from the receipt of the order.
Q: "What are the shipping costs for my order?"
Shipping costs vary depending on the order value and the destination country:
Mainland Spain: Shipping is free for orders equal to or over €150. For purchases under €150, the shipping cost is €4.54 (taxes included).
Mainland Portugal: Shipping is free from €150. For lower amounts, the cost is calculated based on the weight of the package.
France: Shipping is free for orders equal to or over €300. For orders under that amount, the shipping cost is €9.59 (taxes included).
Other destinations: For shipments to countries other than Portugal, Spain, and France, the cost will be borne by the buyer and will be calculated under a customized quote from CTT.
Q: "What is the estimated delivery time for shipments to the islands (Azores and Madeira)?"
For the island regions of Portugal (Azores and Madeira), the estimated delivery time is 7 to 15 working days.
Q: "What payment methods can I use?"
For your total security and convenience, we offer the following payment methods:
MB Way, Multibanco Reference, Debit or Credit Card (Visa / Mastercard, Maestro), Paypal, GooglePay, ApplePay, Klarna.
Q: "Do the prices displayed on the website include VAT?"
Yes, all prices for toners, cartridges, and services available on our website are presented in euros and include VAT. These prices are exclusive to purchases made directly through our online channel.
