Frequently Asked Questions (FAQ) | Loja do Tinteiro

We offer a wide range of consumables compatible with the leading brands on the market. Always check the product description to confirm compatibility with your printer.

Originals are manufactured by the same brand as your printer (HP, Kyocera, Brother, etc.). Compatibles are made by independent brands under strict quality standards. Both offer great performance, but compatibles let you save significantly on printing costs, with professional quality.

It is very easy: search for the reference (model or SKU) printed on your current cartridge, or use our search by entering your exact printer model. If in doubt about drums, fusers or toners, our team will help right away.

It depends on the intended use. PLA is the most popular, easy to use and ideal for decorative figures or quick prototypes. For greater mechanical and thermal resistance, we recommend ABS or PETG. All our filaments guarantee a precise diameter and tangle-free printing.

XL (or high capacity) means the cartridge holds more ink or toner powder, while keeping the same external size as the standard model. It is the most recommended option to save money: the cost per printed page is much lower and they last much longer.

Laser toners do not expire (the powder does not dry out): stored in a dry, cool place in their sealed packaging, they last for many years. Liquid ink cartridges do have a recommended shelf life (usually 2 years), as the ink can evaporate or thicken with sudden temperature changes.

They depend on the order value and destination country:

• Mainland Portugal and mainland Spain: €6.00 (VAT included); free shipping on orders from €150.
• Balearic Islands: €9.58 (VAT included); free shipping on orders from €150.
• France: €12.78 (VAT included); free shipping on orders from €300.

We ship to mainland Portugal, mainland Spain, the Balearic Islands and France.

Estimated delivery times, in working days from dispatch: mainland Portugal, 2 to 3; mainland Spain, 1 to 2; Balearic Islands, 2 to 3; France, 3 to 4.

If the address is incorrect or incomplete, or there is no one to receive the order, we contact you to confirm or correct the details and complete delivery.

You can pay by Multibanco (reference), MB WAY and bank transfer.

At checkout, you receive an Entity and a Reference by email to pay at an ATM or via home banking. As soon as the payment arrives, the order proceeds automatically and you receive a confirmation email.

You receive our bank details (IBAN) and the order reference by email. Once we confirm the payment, the order proceeds. Items are reserved for 7 days.

Yes, all prices are in euros and include VAT. You also receive the invoice for your purchase.

Yes. You have the right to withdraw from the contract within 14 days of receipt, without justification (Decree-Law no. 24/2014). The product must be returned in perfect condition, in its original packaging and complete.

Conditions: purchase invoice less than 3 months old, product expiry over 6 months, and box intact.

Costs: the direct return shipping is the customer's, and a 10% administrative fee applies (minimum 10.00€).

Contact us via the Faults and Warranty page and we will handle it under the applicable warranty.

It is not mandatory: you can check out as a guest. An account lets you track your orders and save time on future purchases.

For security, the first time you log in use the "Forgot your password" option to set a new one. Your customer data has been kept.